Purchase Agreement

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A copy of your State Resale Certificate or State business license must accompany this application before it can be processed. New account orders will be shipped prepaid with a Visa, MC, ACH prepayment or prepaid check, at Norpro's discretion. Terms are not automatically granted. Customers may apply for terms by completing a credit application and providing 5 references. Please allow up to 14 days for an open account. (Credit card orders are only for prepaid orders. (eg.first order.)

Past Due

Past due invoices are subject to a 1.5% monthly finance charge. All returned checks due to insufficient funds will be charged a $25 fee. In the event that payments are not received as agreed upon, Norpro reserves the right to change or revoke payment terms at any time. The due date is as per your invoice, not 30 days after delivery.

Pre - Authorization

If you are paying with a credit card, prior to packing your order, we will pre-authorize your credit card to make sure there are sufficient funds available for payment. This pre-authorization will show as a "pending transaction" on your credit card account. The money never leaves the account but it is unavailable to the account holder until the hold "falls off." Once the order ships, the final order charge will then post to your account. This process is not instantaneous: the transaction may not appear on the statement or online account activity for 1 or 2 days, once order has shipped. All orders are cancelled if prepaid payment is not received within 14 days.


If the customer chooses to use their own shipping account or method, the customer is responsible for the products once they leave the Norpro warehouse. Most customers elect to use Norpro's carriers.


Any missing or damaged products must be noted on the Bill Of lading when receiving the freight delivery and reported immediately if possible. If damages or missing product are not reported within 5 business days of the delivery, credit or replacement will not be given.
Returns are accepted only with Norpro's written pre-authorization, otherwise all sales are final and returns are not accepted. Undeliverable orders will be charged a restocking fee and all shipping costs will be charged.